Confident Drivers Help
Here are some of our most commonly asked questions:
I'm struggling to log in
Have you been added by your driving instructor recently or a long time ago? If it was several months ago, and you haven't used the site for over six months, your details may have been automatically removed. Get in touch, and we can check for you.
If you have been added recently:
Your username is your email address.
If you are copying and pasting your password, make sure you haven't mistakenly included a space at the beginning or end.
Ensure you are using a fresh link and do not have multiple pages open on your device (see error messages below).
Click the "forgot password" link, and it will send you an email with instructions to reset your password to something more memorable.
I am a driving instructor. How do I add students to my plan?
Your students can now join your plan themselves via your unique link or by scanning the QR code we emailed you when you joined. Can't find your link or QR code? Drop us an email at
My student / I have not received an email
Please check your junk or spam folders. If it is not there, then double-check that your email address was registered correctly.
If your email address was entered incorrectly, contact us, and we will resend it to the correct address.
I can not find the menu
If you are using a tablet or mobile device, look for the three lines in the left corner under the logo and tap them to open the menu.
The website appears to be frozen
Either use the refresh arrow to reload the website or check whether you have the site open multiple times on your device. If so, close them all down and start again with a fresh link to the site. We recommend you bookmark the site for ease of access; however, modern devices store previous versions of the website to speed up your access. These stored versions can take a few days to 'catch up' with changes and improvements we make. If you are having a problem, it is sometimes worth starting with a completely fresh link to the website.
I've got an error message
If you are trying to do something and instead get an error message, try to take a screenshot of the message and then email it to us so we can see what you can see. We can then either advise you on what to do or send the message to tech support to get the problem rectified.
I have a monthly subscription and would like to upgrade to a different plan
Get in touch, and we can arrange the upgrade for you.
How do I cancel my plan through PayPal?
To cancel your recurring subscription, start by logging in to your PayPal account.
Click account.
Click Payments
Find Confident Drivers and click cancel recurring subscription.
How do I cancel my plan or amend my payment details through Stripe?
- Login to your account on Confident Drivers
- Click your Profile in the top right corner
- Click Account
- Click Billing
- Amend or Cancel your subscription
